The NSPT Story
North Shore Pediatric Therapy is established by Deborah Michael in Glenview with 500 square feet of space, no computer, no other employees, and no clients.
The Glenview location is doubled in space to accommodate the growth.
The Glenview location is once again doubled in size to accommodate still more growth.
The Highland Park location is doubled in size to accommodate its growth, and nutrition is added as another specialty. The first Branch Director position is created and filled. Core ideology is established. All team meetings are established. Org board and roles are defined. Began theme days and social events.
The Bucktown clinic moves across the street into larger, renovated space. The company transitions from a cash-only practice to accepting BlueCross BlueShield and select other networks. The Fieldwork experience program is formalized. The first CE course for outside professionals is held. The number of clients enrolling per month tripled from the beginning to the end of the year.
Opened Evanston as our 5th clinic, implemented the new therapist incentive program, Gain Share incentive for all employees, Open Book Management, ABA electronic binders & Management Training Courses. Redesigned our logo and website, expanded our staff to 115 employees, and enhanced our Employee Mentorship Program. Promoted Maureen Evans to Director of Client Experience.
Opened Lincolnwood Clinic, Opened Lake Bluff and Des Plaines clinics. Expanded our in-school therapy program in Chicago. Customer Service Revolution, Created the NSPT Culture Video. Launched a new phone tree system to streamline calls and improve client experience. Created and filled the School Advocate role. Began offering Tele-Therapy Services. Hosted the first Blossom Ball!