What I Would Want Our New Recruiter to Know About Us
For quite some time now, Summar Jonas has be taking on the job of at least two full-time equivalents. In addition to her primary role of Director of Training, Summar has also been our Director of Talent Acquisition (i.e. recruiter) and other HR roles as well. Of course, this is not sustainable, and it is our top priority this quarter to have a dedicated Director of Talent Acquisition hired as soon as possible. First, NSPT’s commitment to find internal talent to sustain the values, culture, and company vision that have proven to be effective for so long is still in place. In only a few cases has an individual been hired from outside NSPT to fill a senior administrative leadership position, and the Director of Talent Acquisition may be another one of those exceptions. Finding the right person is not an easy task, and it is also a critical role, since this role plays the part of the gatekeeper; bringing the RIGHT kind of people into NSPT—in other words, the right fit. Summar is one of many people at NSPT who epitomize the ideal “persona” that we are looking for. You must be the perfect fit yourself, before being trusted to recruit others who will also be the perfect fit. But how do you hire someone from the outside, and trust that they too will be the ideal persona? What does the potential candidate for the recruiter role need to know about us? I thought I would share with the company those exact thoughts, and what I would want our new recruiter to know about us.
We are a world class service organization. Service is a performance, and the employees are the performers. You cannot have a great performance without great performers. We focus not only on delivering the performance that is promised and expected, but rather strive to deliver unexpected, personalized service. “Expected” is equal to average. We are looking for those who always aimed to set the curve in their class. The people of NSPT—the performers of the services— is the variable that represents the crucial competitive advantage in our organization’s sustained excellence. Great service companies attract exceptional people to perform the services. It is a simple, yet powerful idea. For most companies, this concept remains elusive. We are making a large investment and effort in attracting employees possessing not only the talent necessary to be successful in executing our strategy, but also the personal values to be successful. The investment we make in finding people whose values align with NSPT’s values produce profound benefits. Because our values are so Client-centric and collaborative, we attract people who are Client-centric and collaborative. How can we have an integrated, multi-specialty practice without collaboration? And how could we be a world class service organization without being Client-centric?
What is most impressive about NSPT is how well we have executed on our core values, and core value behaviors over the years. The best way to implement a values-based strategy is to hire people who already have the desired values. We have done this exceptionally well, and keep getting better at it. In labor-intensive, interactive, high-touch service organizations, the personal values of the performer directly influence the performance. This is a crucial point in understanding our success. At NSPT, most employees rise to the level of effort called for by the clinic’s reputation, by its core values, and by the high peer expectations that are embedded in our collaborative culture. Making a modest effort is not usually a comfortable performance for a staff member at NSPT. Our staff exert the maximum amount of effort one can bring to the job, rather than the minimum effort required to avoid adverse consequences.
I have never heard an NSPT employee state, “It’s not my job.” This is why our people earn an “A” in human performance. NSPT’s reason for being—to experience the joy of bringing happiness into the lives of children and their families—resonates with people who have humane values and want to make a difference through their work; in other words, people who are likely to be well suited for intensive, personalized, dedicated service. Not everyone wants to be part of a multi-disciplinary, clinic-based organization, but for those who do, NSPT provides the opportunity to be on a really good one! Not everyone wants to work where the expectations are high, but for those who do, NSPT offers a perfect opportunity. Not everyone wants to contribute to the quality of life of others through their work, and in a way that revolutionizes the Customer experience, but for those who do, NSPT makes it possible.
We have a noble vision, a powerful story, and a world-renowned brand that was created not from advertisements, but rather from service performance. NSPT is fortunate because our work force is intrinsically driven. There is no bonus for making moments of magic happen, and giving extra effort. Each staff member and their actions represents our brand. Each person is the brand. That is precisely why recruiting the right fit is crucial in order for our story to continue to unfold and be about consistently executing our vision to have the best name in pediatric therapy in the world.
This is what I would want our new recruiter to know about us.
(as told by Dana Pais)
I’d like to recognize Holly Moloney who created a magic moment for one of her clients. Holly’s client loves Halloween. For one of their sessions, Holly wore Halloween socks and her client commented how much he loved them. For their next session, the client wore his own Halloween socks to show off to Holly. Holly decided to purchase a few more pairs of Halloween socks for her client to bring to the following session, as he had hinted that he only had 2 pair. Holly made a Halloween gift basket including the socks, spider rings and Halloween tattoos along with a pair of matching socks for Holly to wear during their session. Holly’s client was so surprised by the gift and immediately wanted them to put on their matching socks. As Holly said, “what a fun and fulfilling experience!”
- Organize CEU Course for 3/20/16: Laura Wald will be presenting to staff and the community, “It Takes a Village”- Working with Families with Children, Adolescents, and Young Adults on the Autism Spectrum. This course will offer credits to SLP, OT, PT, and SW. Look for upcoming announcements that you can share with friends and colleagues who may wish to attend the course!
- Company-wide blog training: Completed where all full-time therapists (without prior blogging experience) attended a live webinar training session with Tim Mucha and Libby Galin. A recording of the training is available for people who were unable to attend the live session. Blogs were collected from all therapists throughout the month of December. We are so excited about the great publication calendar we have lined up for 2016 with these great articles!
- Add Call to action (CTAs) to webpages: Completed!
- Google 360 Tours: Photoshoots completed already for Des Plaines, Highland Park, Glenview and Lake Bluff. We have two final photoshoots next week. Special thank you to all the FCAs and therapists for ensuring their clinics look beautiful for the shoots.
- Cancellation Report: initial draft created and distributed, feedback received from Maria and Daphne will be incorporated and a new draft created.
- Convert FOR Tracking to Salesforce: Starting January 1st we will track FORs directly in salesforce. This will allow us to look at FORs from the client case level and referrals source level. Therapists and managers will no longer have to track their FOR caseloads manually!!!!
- Integrate Net Promoter Score (NPS) to salesforce: Setting up a process to follow up with clients to determine how likely they are to refer a friend to NSPT. This automatic e-mail will be sent at various times in a client’s timespan at NSPT. This is a very detailed, complicated project which includes lots of data pulling, and linking information together. We can then use the NPS data to create dashboards/reports and provide world class customer service.
- Salesforce Phase 1: Referral Sources: All physicians have been added, now we are working on schools and misc. referral sources.
- Salesforce Phase 2: Employee Information: All of the employee information is 100% complete and in there. Plan to automate more of the trackers, checklists, and processes over time.
In 2010 I was blessed with an amazing opportunity to Travel to Costa Rica with my best friend. I was thrilled to have this opportunity as I love to travel, and to have the opportunity to surround myself in new culture. The more I found out about this amazing trip, I could not wait to get my passport stamped and explore this beautiful country. It was the trip of a lifetime, zip lining through the jungles of Costa Rica, exploring the mountains and volcanos, swimming with Sea turtles, searching for Caiman in the San Juan River and cliff jumping, of course. Every day was a new adventure with monkeys joining you for breakfast, lunch and dinner along with birds stealing your toast because they thought you were finished with it. I quickly found out why people traveled to Costa Rica and never wanted to leave. The people are so warm and welcoming and want to share their beautiful country with you. On our last night their our tour guide invited us to his bungalow for dinner, it was so much fun to have a home cooked Costa Rican dinner with dancing into the night. It was a trip of a life time, and a place I would travel back to in a heartbeat!
This Month’s Birthdays:
- Ferguson, Lauren-01/01
- Uhlig, Mallory-01/02
- Mueller, Kristina-01/03
- Oommen, Ansu-01/04
- Sears, Shelly-01/04
- Pearson, Amy-01/05
- Richardson, Lindsey-01/06
- Nguyen, Anh Thu-01/07
- Walters, Melissa-01/09
- Stasi, Greg-01/10
- DeJanovich, Heather-01/17
- Partouche, Eve-01/20
- Block, Lisa-01/22
- O’Donnell, Colleen-01/23
- Ostrov, Rachel-01/23
- Murray, Charlene-01/26
- Michael, Deborah-01/28
- Curran, Cathy-01/29
Look Who’s New:
Courtney Chaplin-Behavior Therapist-Lake Bluff
Courtney Chaplin has been hired as a behavior therapist for Lake Bluff and Highland Park. Her official start date is 12/7/15. Courtney has several years of experience working in a therapeutic day school and is an experienced ABA therapist. She holds a degree in Secondary Education and has supplemental course work in the field of special education. She is thrilled to join NSPT to continue her education and experience, and we are delighted to welcome her aboard.
Amy Horan | Speech Language Pathologist-Lake Bluff
Amy Horan has been hired as a part time SLP for the Lake Bluff clinic. Amy is excited to return the clinic setting after taking some time off to enjoy her new family. She moved back to the area from New Mexico where she worked 4 years at the Albuquerque Speech Language & Hearing Center. Her 6 year SLP career consists of extensive experience planning and providing evaluations and therapies to children ages 0 to 18 in a clinic setting. She will be a fantastic addition to the team.
We are delighted to welcome her to NSPT!
Marina Junkulla | Behavior Therapist-Bucktown
Marina Jankulla has been hired as a behavior therapist for Chicago. Marina moved to Illinois from Greece when she was 8 years old. She has been a volunteer at Clearbrook, a center that provides services and programs for children and adults with Autism, Down syndrome and other learning disabilities. We are delighted to welcome her to NSPT!
Terry-Ann Adjmul | Neuropsychology Psychometrician-Des Plaines
Terry-Ann Adjmul has been hired as a Neuropsychology Psychometrician for the Des Plaines clinic. Her official start date is 1/4/16. Terry-Ann has a Master’s degree in Child and Adolescent Psychology from The Chicago School of Professional Psychology. She is currently a Doctoral Student of Ph.D. in International Psychology. She has been trained in a wide variety of psychological disciplines and has studied mental illnesses across cultures and internationally. Terry-Ann worked previously as neuropsychological technician and clinician at a private practice. She also has work experience in different mental health settings including, hospitals, private practice, and community mental health centers. Terry-Ann was referred by our very own Laura Wald! Terry-Ann is going to be an amazing addition to the NSPT Neuropsyche department. We are delighted to welcome her aboard!
Amanda Shangold | Occupational Therapist-Bucktown
Amanda Shangold has been hired as a full-time OT for the Bucktown clinic. Her official start date is 1/18/16. Amanda obtained her masters from Stony Brook University in New York. She has worked the last year at Helping Hand Center in Countryside, IL, where she was responsible for managing a caseload of eight elementary students and eight middle school students with moderate to severe autism. Amanda is very eager to work in a multidisciplinary environment again. She had a rotation in a pediatric, multidisciplinary setting during her fieldwork and absolutely loved it. Amanda arrived at her interview with knowledge about NSPT and our culture. She referenced the extensive website, our culture video, and the positive comments she has heard from Jamie Katz, who referred her. Thanks, Jamie! Amanda will be working a Tuesday – Saturday schedule. We are delighted to welcome her to NSPT!
Rebecca Cohen | Physical Therapist-Evanston/Lincolnwood
Rebecca Cohen has been hired as a full-time PT for the Evanston/ LW clinics. Her official start date is 1/4/16. Rebecca received her DPT from Touro College, School of Health Sciences in New York, NY. She has been working with adults in orthopedics at Athletico since graduation 1 year ago, and is thrilled for the opportunity to continue her passion working with children. Rebecca has always wanted to work with kids in an out-patient setting. She completed her last clinical rotation in PT school at an in & out-patient pediatric hospital and has always known that is where she wanted to end up. Rebecca says the NSPT culture, community and environment is what she has been searching for and she can’t wait to get started. Rebecca first learned of NSPT from her friends, Sarah Friedman and Eve Partouche! Rebecca will be working a Sunday – Thursday schedule. She will spend Sundays in Lincolnwood, and the rest of the week in Evanston. We are delighted to welcome her aboard!
Danielle Denten | Behavior Therapist
Danielle Denten has been hired as a BT to provide services to a client at a school in Northbrook. Her start date is 12/30/15. Danielle has a BA in psychology from Kansas State University and has years of experience working with children of all ages. Danielle has been a nanny for children ages birth – 7 years, and is very familiar with behavior modification techniques. Danielle also has an opportunity to work with children with autism through a horseback riding camp, and she hopes to continue her education in child psychology. In addition to working with children, Danielle has a strong background in providing amazing customer service! She will be great asset to the child and school. We are delighted to welcome her to NSPT!
Samantha Imroth | Behavior Therapist-Lake Bluff and Highland Park
Samantha Imroth has been hired as a BT for the Lake Bluff and Highland Park clinics. Samantha just completed her BA in Psychology at Columbia College and is eager to begin her career working with children. While in school she worked for 5 years at the Lake County Sherriff’s Office. Samantha is positive and determined and will be a great addition the ABA family. Her official start date is 1/13/16. We are delighted to welcome her to NSPT!
Dinha Farooqui | Behavior Therapist-Lincolnwood
Dinha Farooqui has been hired as a behavior therapist for Lincolnwood and the surrounding clinics. Dinha recently received her MA in clinical mental health counseling from Argosy University. She has a passion for working with children and will make a fantastic addition to the ABA department. We are delighted to welcome her to NSPT! J
Thank you all for your attendance at our blog training and for your blog contribution to the 2016 calendar. January’s calendar is in place, and the bloggers who will be published this month have received a copy of the editorial calendar. This will be the case each month, so everyone knows when to look for their blog.
Remember, the blogs are a great resource for handouts for families, your school contacts and your colleagues. They can be printed right from the website.
Evaluating Effective Pencil Grasps by Mary Kate Mulry
Tips for a Better Bedtime by Kristen Caccimelio
5 Ways to Help Your Child Thrive by Vanessa Wells
Books to Help with Anxiety by Rebecca Kieffer
Feeding Development: The First Year by Kim Lawless
A Student’s Guide: How to Become a Speech Language Pathologist by Katie Devore
Teach Your Child to Pay it Forward by Megan Summer