Message From The CEO:
We have been busy working in preparation for our new Lake Bluff Clinic! Our anticipated opening date will be near the end of August or beginning of September. Here is a quick glimpse of our new clinic, now that the framework has been completed!
Our new clinic is located in Lake Bluff off of Waukegan Rd, at 917 Sherwood Drive. We are on the second floor of a 2 story building, with Lake Forest Pediatrics below us on the first floor. The pediatricians are very excited to have us upstairs and are ready to refer!
- Our beautiful new clinic will have 18 treatment rooms, a large gym and a smaller gym.
- The clinic has two entrances to accommodate our clients; one larger side for our younger pediatric clients and a smaller side for our adolescent, NP and Social Work clients.
- Our Family Child Advocate office will be able to service families on both sides.
- The Lake Bluff clinic will have two Family Lounges (one large and one small) to accommodate our pediatric/adolescent clients.
- We have a Neuropsych and ABA Intake office.
- There will be plenty of windows surrounding the treatment rooms and therapist’s office.
We will keep you updated with more pictures as we continue to build and make progress!
Have a fantastic week!
as told by Eve Partouche
Amanda created a Magic Moment for one of our kiddos that is moving to Colorado this summer. After coming back from her brief trip to Colorado, Amanda brought back a cute bracelet to one of our Evanston kiddos. The way her face lit up when receiving it was priceless.
A Train-Themed Schedule:
as told by Dana Pais
I’d like to recognize Liz Hahn who created a magic moment for her client. Her client, a 4 year old, has a hard time with transitions. During their sessions together, Liz uses a train-themed visual schedule that is very sucessful (her client LOVES trains). To help the family with transitions at home, Liz made and laminated a similar train-themed visual schedule for her client to take home. Her client was so excited to have his very own train schedule for home. His mom also reported that it has worked several times and helped to make transitions easier at home!
Kids on Wheels– Camp completed! Developing a survey to share with families that participated. Four kids participated for four weeks of camp, rain or shine, on Saturday mornings at 10am in BT. Special thanks to therapists who covered this came: Aubrey Landis, Marissa Edwards, Judy Wang, Deanna Gotkowski, Dana Pais, Amanda Burkert, Lindsey Moyer, and Michelle Kunkler (OT student).
Early Intervention– 10 therapists beat the deadline for applications and have received their credentials! We have already started to receive referrals for EI. FCAs and B&I have been very helpful with this new endeavor and will continue to discuss how things are working so that we can improve our new processes.
Birthday Cards – New branded birthday cards were designed by Julie Hrdlicka. Therapists and FCAs all turned in signatures and birthday message samples to be turned into electronic signatures by the Medical Records Team. We have been sending these beautiful, personalized birthday greetings along with stickers or blossom lollipops for over a month now.
Converting FCA Scanners to LF – The FCAs were all using a program called “ScandAllPro” for their desktop scanners, but this software was causing a lot of issues. The medical records team worked with Jerry Breitbarth to hook up new equipment, install the new software, and setup the best features to make scanning easier for the FCAs. This software has now been successfully rolled out at every clinic except LW because they haven’t had any issues with their old software yet. If it ain’t broke….
Electronic Timekeeping – Megan Summer is working with Vadim Muchnik to evaluate some different electronic
timekeeping methods. The goal is to find a new software that will make time tracking for hourly employees. We have narrowed it down to 2 possible softwares, and we will be contacting some hourly employees soon to help beta test them.
FOR Dashboard – Vadim Muchnik and Megan Summer have been working together to create several dashboards. These dashboards help give a better visual or big picture of certain key areas. The FOR dashboard gives tons of great information at a glance – Weekly totals by clinic or therapist, actual amounts compared to goals, electronic FORS for the previous week, top 10 FOR-getters, and more! If you have not seen the FOR dashboard yet, please ask your FOR line-owner. This dashboard has been up and running for a few weeks now, but it is constantly evolving and we come up with new ideas and key metrics to track.
Intake Dashboard – Much like the FOR dashboard, the Intake Dashboard gives our managers, FCAs, and marketing teams great visuals and helps them measure key areas of their department. This dashboard has also been running for a few months, and is constantly changing and growing.
Quick Look Dashboard – This new dashboard helps managers take a “quick look” at how their clinic is doing. It breaks down the amounts of charges and visits by clinic as well as an overall company-wide picture. This launched about 2 months ago, and has already become a much-anticipated weekly touchpoint.
More dashboards – Even more great dashboards are launching as early as this week, so stay tuned to ManageHub for more details!
Intake Statistics Prospect Cleanup – Many clients were still listed as prospects in our Intake Statistics even though they had already activated or declined long ago. FCAs are working to contact prospects from the current year to see if we can activate them. Karina Acevedo, Victoria Bierman, and Katerina Pyroulis are going through all the old prospects from 2014 and earlier to update their statuses in the Intake Statistics so that they match AMD. The FCAs have cut the list down by 75% already, and the Medical Records team have less than 100 records to go! We should have a nice clean slate by this time next month.
Staff Anniversary List: Megan Summer has created an automated feature in Salesforce that creates a report each month of all the upcoming work anniversaries. This is now sent to Libby each month so that she can add it to the newsletter. Megan is also working on a new automated Anniversary Announcement email that will go to everyone before each anniversary, and Julie Hrdlicka is working on a new graphic for it. Stay tuned!
Warm Transfers: As David explained in our recent Customer Service Revolution All Team Meeting, when he calls Chase bank he enjoys what we call a warm transfer. (If you’re unsure what this is, stay tuned for an All Team email later this week). Megan Summer has worked with Maria and David to create the SOP, and the FCAs have already been testing it out for a couple weeks. We are ready to launch, so stay tuned for an All Team Meeting this week!
Dr. Greg Stasi
We had a chance to chat with one of our Pediatric Neuropsychologists this month, Dr. Greg Stasi. Learn about Greg, as shared with Libby Galin:
LG: Do you have any big summer plans?
GS: My wife and I are looking to move into a house this summer as we want a backyard for our son and dogs. Other than that, nothing major is planned.
LG: Tell us about your family.
GS: My wife Tina is a fourth grade teacher at the Prospect Heights School District. We have a 2 year old son Gavin and two dogs.
LG: Why did you decide to become a neuropsychologist?
GS: I became fascinated with neuropsychology while I was at a practicum placement at the University of Chicago. I have always been into statistics and thought it was fascinating how a series of numbers and scores on assessment measures with a good clinical interview can lead to a child’s diagnosis and treatment intervention plan.
LG: How long have you been at NSPT? How has NSPT has changed and grown in your time here?
GS: I have been at NSPT coming on 6 years. I have seen remarkable change and growth over the years. There were only three clinics when I started (Glenview, Highland Park, and Bucktown). There has also been a dramatic increase in the number of children that we are able to help. The first few years when I was here, NSPT was cash only and did not participate in any insurance panels. There has been tremendous growth in the mental health department such that we are able to actively help children in schools by providing daily behavior therapy.
This Month’s Birthdays:
- 7/02-Upton, Allison
- 7/06- Markowicz, Allison
- 7/06- Skuratovich, Olga
- 7/07- Fierce, Danielle
- 7/08- Meltzer, Michael
- 7/13- Ansbro, Jacqueline
- 7/13- Gandhi, Bhavini
- 7/14- Chang, Steve
- 7/14- Parks, Carrie
- 7/18 -Thompson, Jessica
- 7/22- Kieffer, Rebecca
- 7/27- Frick, Christine
NSPT History Tidbit:
About six years ago, our former Director of Administration, Daniel Ackerman, was looking to hire a quality person to help our clients with their insurance needs. He came to David excited about a potential candidate, named Maria Hammer. Once Daniel extended Maria an offer to work for NSPT, Maria kindly declined because she had just received a promotion in her current job. Daniel came to David and was very bummed about the situation. Feeling Daniel’s pain, David asked Daniel why give up so easily? Daniel did not give up so easily, and called Maria back despite her decline. He somehow convinced Maria that this would be a better move for her career, and lured her to NSPT. Persistence pays off! We had no idea that she would be our future CEO!
Is it SPD or Bad Behavior?:
Learn the answer from our experts.
The Power of Vulnerability:
(This video is 20 minutes but worth the watch. It is a classic by vulnerability researcher, Brene Brown)
Look Who’s New:
- Lisa Emerzian-Speech Langauge Pathologist
- Laura O’Brien-Occpational Therapist
- Ansu Oommen-Behavior Therapist
- Katie Cunningham-Behavior Therapist
- Dr. Cynthia Kane-Pediatric Neuropsychologist.
Movin’ on up:
Congratulations to Abby Rohlfing on her new role as Assistant Branch Director of Highland Park!
Congratulations to the following mentorship teams for completing the mentorship program:
- Liz Hahn and her mentor, Brett Siegel
- Antonia Russin and her mentor, Sydney Goss
- Taylor Reckert and her mentor, Deanna Gotkowski
Events and Happenings:
- Bucktown is hosting a support group for parents of kids with sensory concerns called Sensory Social: A Group for Parents. This playgroup runs from 7-9 pm the last Thursday of the month.
- Shari Meserve is hosting our first IEP Prep Academy on Sunday, July 26th, where she will lead a group of 15 registrants through the IEP process. More information can be found here.
- Our Live Webinar | Is it SPD or Bad Behavior? was a success with over 410 registrants and 125 participants. Thank you to Marissa Edwards and Annie Goldberg for presenting and Robyn Ackerman for facilitating the event. The recorded version of the webinar is available here.
- We are co-hosting a Special Needs Playgroup at Little Beans Cafe on the last Thursday of the month at their Evanston Location. Click here for details, and please share with your families.
- Thank you to Jessica Jamicich for ordering NSPT apparel!
- Congratulations to Judy Wang on becoming a Board-Certified Clinical Specialist in the area of physical therapy. The American Physical Therapy Association (APTA) (with more than 80,000 members), began the specialist certification program in 1978. This specialist certification program was established to provide formal recognition for physical therapists with advanced clinical knowledge, experience, and skills in a special area of practice. It is also used to direct consumers and the health care community in identifying these physical therapists. Having the board certified pediatric specialty means a therapist has depth and breadth of knowledge in a this patient population, across all treatment environment. It also means the therapist can provide the highest possible level of care. In order to qualify for the certification exam, the therapist need to have 2,000 hours of direct patient care in this area, then sit through a day-long rigorous, criterion referenced exam that tests clinical reasoning and advanced skill. Only individuals who have successfully completed the American Board of Physical Therapy Specialties (ABPTS) certification process may use the term Board-Certified Clinical Specialist.
Tips to Get Your Toddler Talking by Jaclyn Schneider
The Long Term Effects of Not Treating ADHD by Greg Stasi
The Earliest Signs of Autism by Shannon Taurozzi
Understanding SPD: The Olfactory System by Shannon Phelan
Losing Delilah: Rebuilding a Life for Siblings after the Loss of a Child by Stacey Porter (guest blog from the Tangerine Owl Project)
Enjoy this 3-2-1 Connections story from Judy Wang:
I always send out emails to parents of old clients on their kids’ birthdays. Because I see a lot of babies, this usually happens long after the babies have graduated from PT. I’ve been doing it every year, and just over the weekend, the mother of a baby I saw 2 years ago emailed me. She said that because her kid’s birthday is this month, she was reminded that she hasn’t updated me lately with photos of her. It just made me feel like a huge part of her growing up process. And it was funny that instead of waiting for me to reach out to them on their bdays, the client started wanting to reach out to me around the birthday time.
And this great e-mail exchange between Ashley Upton and a patient:
Good Afternoon Ashley,
Can I just say you are so adorable, thank you so much for reaching out!! I’ll have to take a look at those later. Yeah the crutches are not my favorite as they are hindering my independence, but at least I have the fortune of still being able to get around a little. And yes Logan does a great job of keeping my spirits lifted as you are right, how could he not?! Thank you again for thinking of me, as soon as I can get around better I’ll pop in to say! Have a fabulous weekend!
From: Ashley Upton [mailto:AshleyU@nspt4kids.com]
Sent: Friday, June 19, 2015 10:42 AM
Subject: Get well soon!
Good morning —,
Every week we ask about your progress and we’re glad you’re at least getting around on crutches, but we feel terrible that you’re stuck at home! While I’m sure Logan is keeping you cheered up (seeing as how he radiates sunshine and happiness), silly enough I remembered a website I often visited to play games when I wasn’t feeling so well. It’s just a bunch of simple, happy games with cute animals and pretty music: http://www.ferryhalim.com/orisinal/ (Winterbells and Constellations are my favorites!).
Anyway, whether that’s up your alley or not, we hope you heal quickly and are back in action soon!
Send Libby (email@example.com) your 3-2-1 Connection story to be featured in the next Blossom Blast!