Message From The CEO:
A true story.
A few weeks ago, I took a road trip to Champaign, Illinois to help my daughter move into a new apartment. She’s in her second year of Veterinarian school at the University of Illinois. Her apartment lease was expiring during finals week and she barely had time to breathe, let alone have time to pack up her apartment and schedule a move. I know that you all have had this past experience while being school! While she was taking her last final exam on Friday, I showed up with boxes and began packing up her apartment while she was gone. As I was packing her belongings, I realized that I was filling the majority of the boxes with books she had accumulated over 6 years of college. They were all on interesting topics like animal virology, contagious parasites, marine biology, pathology and FDA regulations of mad cow disease! Suddenly I come across a familiar looking blue and white book titled “Delivering Happiness” by Zappos CEO, Tony Hsieh. I had an “Ahh” moment. My heart swelled with joy. I thought my children only rolled their eyes when I spoke about how important customer service was regardless of what industry they were going to engage in. She was actually listening!
When she returned back to her apartment from her final, I pulled the book out and asked her what had propelled her to actually buy and read this book. She said she had heard bits and pieces of it on audio tape when she borrowed my car about 2 years ago. She also said that a certain story about our next door neighbor’s sick cat resonated with her. Many of you may have already heard this story. To make a long story short…their vet had actually cured our neighbor’s cat of an aggressive cancer yet they were switching to another veterinarian due to the vet’s impersonal attitude and not calling them to see how they or their dear cat was feeling after several sessions of chemotherapy. No one asked them how they were feeling. After hearing that story my daughter realized that she needed to decide whether to become a really good veterinarian or a really great veterinarian. She wanted to have the excellent customer service piece that was missing from many practices. She said that she had spent the past few years shadowing and working alongside some of the most amazing and talented veterinarians and that very few of them had great “ bedside” manners. Clients were so distraught over staying up all night with their sick pets and having to make difficult decisions. She said “I’ve worked so hard in school for so many years…why would I settle for just being a very good vet? I truly want to be different than the rest of my graduating class and the vets that are already practicing. I want people to know that I sincerely care about them and not just that I’m super qualified to cure animals.”
I was so impressed that she was developing into this well-rounded physician. Although she has at least 2 more years of school, I know she is going to be very successful and bring amazing empathy and sincerity to any position she decides to take on in the future.
This is what we at NSPT work towards every day…delivering the very best clinical treatment, excellent client experience and peace of mind to our families. I’m so proud and fortunate to be working with such a fantastic group of talented people at NSPT.
Have an inspiring day!
Note: We have several copies of this great book in our NSPT Library in Des Plaines. I also have it on audio tape. Just saying. 🙂
A backstage care package:
(As told by Stephanie Jones)
This week I got experience a MAGIC MOMENT, firsthand, created by Kim Reid. Kim’s client was going to be performing in a play. Since Kim couldn’t show her support by watching him perform, she gave him a backstage care package instead. I don’t know exactly what was in there, but I did see a water bottle and some mints – and the huge smile on her client’s face when she gave it to him.
Calming an unsettled sibling:
(Also told by Stephanie Jones)
Another MAGIC MOMENT created by another awesome BTer! This morning a mother and her two children came to NSPT for a speech evaluation. While one child was being evaluated, the other was having a very difficult time keeping calm in the family lounge. Lee Ann Ferguson overheard the child crying and got up to see what was going on. When she saw the mother struggling to help her son, Lee Ann jumped into action! She ended up spending her morning playing with the child in the gym and helping him calm down. In doing so, she eased a mother’s stress and provided support to a family in a difficult situation. No doubt, they are thankful to Lee Ann for her help.
(As told by Greg Stasi)
I would like to share a magical moment completed by Shari Meserve the other day. Shari has an IEP meeting for a family today. The family forgot to bring in some paperwork (a box of records from throughout the child’s life). Shari drove to the family’s home to pick up the paperwork as the parents did not know how they could get it to a clinic in time.
Early Intervention: Some therapists have obtained their credentials and can begin to see EI kids!! Others are still in process for fingerprinting and background checks. Meeting with marketing department was held to determine next steps to get the word out!
Contracting with UHC/UBH for Social Work and Neuropsych: Complete!
Contracting with other carriers: Looking into Aetna, Humana, and Cigna.
Open Book Management Improvements: Training for leaders and facilitators was held on 5/20/15. Training feedback was great and we are excited to see how the training helps to improve our huddles.
We had a chance to chat with Jessica Wein this month, She answered a few questions for us, as shared by Libby Galin:
LG: Are you an early bird or a night owl?
JW: Night owl
LG: What are you most looking forward to this summer?
JW: I am most looking forward to outdoor concerts and music festivals! I am also looking forward to being outside; most specifically, riding my bike and running.
LG: What is your favorite TV show?
JW: My favorite TV show is Game of Thrones. My favorite movie is Romy and Michelle’s High School Reunion and Troop Beverly Hills.
LG: Tell us a fun fact about you.
JW: My fun fact is that I have a rock collection.
LG: What is your favorite part about working at NSPT?
JW: My favorite thing about working at NSPT is the fact that it is a multidisciplinary clinic, exposing me to other disciplines and treatment modalities. I also really enjoy Tasty Treat Tuesday, and my awesome Highland Park colleagues!!
This Month’s Birthdays:
- Julie Paskar, June 2nd
- Carole Mazius, June 3rd
- Lauren Kastan, June 5th
- Molly Richardville, June 7th
- Megan Pearson, June 12th
- Lindsay Valentino, May 16th
- Erika Melman, June 28th
NSPT History Tidbit:
David worked each summer in construction and painting. In the summer of 1990, David worked for a company that poured concrete. One of his major projects for that summer was to build the foundation of the current Glenview clinic. Little did he know, that nine years later, that foundation would be the foundation of the future North Shore pediatric therapy. This is really a true story.
Living With Tourette Syndrome:
(Thank you Ashley Upton for finding this video. This is a must view.)
Coffee Drinkers Watch On:
(Find out the best time to have that cuppa.)
Look Who’s New:
- Silvia Ramirez-Accounts Payable Specialist
- Chloe Suchy-Behavior Therapist
- Brittany Glende-Behavior Therapist
- Christine Frick-Behavior Therapist
- Kathleen Lehman-Behavior Therapist
Movin’ on up:
Congratulations to the following people on their new roles!
- Breanne Carro – Orton Gillingham Trainer, as of May 1, 2015 (Joining Jaclyn Schneider)
- Lindsey Moyer – Assistant Branch Director of Lincolnwood, as of June 1, 2015
- Jessica Jamicich – Assistant Branch Director of Bucktown, as of June 1, 2015
Latest Training Resources:
Handle With Care: Verbal De-Escalation Techniques
Events and Happenings:
- Thank you to Lauren Weichman, Breanne Carro, Ashley Yoke and Shannon Taurozzi for representing NSPT at the Autism Speaks walk in May!
- Dana Pais and Shannon Taurozzi trained it up and ZingTrain!
- Live Webinar | Is it SPD or Bad Behavior? will be airing on June 22nd at 8 pm. Marissa Edwards and Annie Goldberg will be our stars. Please share with your families. More information here.
- We are co-hosting a Special Needs Playgroup at Little Beans Cafe on the last Thursday of the month at their Evanston Location. Click here for details, and please share with your families.
Keep Your Child Organized with these Summer Strategies by Megan Pearson
Sensory Activities for Summer by Monal Patel
What You Need to Know about Anxiety in Children by Mike Meltzer
Understanding SPD: The Visual System by Shannon Phelan
Sensory Stragtegies for Swimmers by Monal Patel
Check Out Some Positive Reads in response to last month’s trivia question: What is the Best Thing that Happened to You This Week?
- I’m not sick anymore!
- I had lots of good things happen this week, it’s actually hard to pick the best! J It was a good week!
- In terms of work, the best thing that happened was Lindsey Moyer joined me at the last minute (such a savior!!!) in recording our podcast last night for the SPD Parent Zone Organization’s website. Lindsey and I had lot so fun doing it, and I think we did really well (if I do say so myself!!!)! Im excited for it to come out next week, and see how it all comes together.
- In terms of family, the best thing that happened was making a chocolate birthday cake with Fielding and R.C. over the weekend (it was R.C.s birthday). It was Fielding’s first time making (or helping to make) a cake. I attached a picture AND a video so you could see the ultimate result. It was lots of fun and he was hilarious!
- The best thing that happened to me all week was that the PT team stepped in to help cover Andrea’s kids while she is on vacation so I got to see many of the other PTs in BT. I usually feel like I’m working alone all the time. Getting to see the other PTs makes me feel like I’m a part of the team and seeing how they all step in to help just one person makes me feel so proud.
- The best thing that happened to me this week was basically my entire Saturday. It was a beautiful day outside so I enjoyed my drive to work. I met with clients in the morning and early afternoon. My last kiddo (3rd grade boy) ended the session by telling me how fast time always seems to go when we’re talking. That made me feel good that talking with me seems to be so comfortable for him. After work I went to pick up my motorcycle from the shop and cruised around for a while. I remember thinking all day, I hope this weather is here to stay.
- The best thing that happened to me this week was getting to do a podcast for the SPD Parent Zone Organization with Marissa. I fell into the opportunity as another therapist was unable to do it last minute and I really enjoyed myself. The founder of SPD Parent Zone Organization is actually one of my old client’s mother. It was really nice to catch up!
- The best thing that happened to me this week was that I had a future client on the phone say “You’ve made me smile!”
- The Best thing that happened to me this week was working in Billing with my coworker Pinky on AR- a role that I am currently training for until someone new starts.
Pinky took the time to sit with me and teach me how to do United Healthcare Checks- something that is new to everyone. She made me feel at ease and really encouraged me to take the extra step to cross train. She made me feel great !!
- I took a trip to Colorado to celebrate my birthday! J
- The best thing NSPT-wise that happened to me this week was the eval I had on Saturday. He is a pretty involved kiddo and the family is feeling overwhelmed and underserved. They were so appreciate of all NSPT has done to get them into therapy and are excited to start scheduling other services. I think We will really be able to help this family and their kiddo and I also think we will learn a lot from him! Non NSPT-wise the best thing that happened to me this week was going to Toledo to visit my parents and younger brother who flew up from Virginia Beach ☺️