You spoke…and we listened!
After receiving a lot of valuable input and feedback from many of our employees, we have decided to keep our company name as North Shore Pediatric Therapy and not transition to the new name of Blossom Clinic. At this time, we have decided to keep our original name regardless of the great expansion into other geographical areas.
We have spent 16 years creating an amazing culture and an excellent reputation using our North Shore Pediatric Therapy name and it has served us extremely well!
One change that WILL be happening is our email URL which will read @KidsBlossom.com. This new URL will be more efficient and easier to recite and remember.
Please look for additional information regarding our new URL @KidsBlossom.com in our April issue of the Blossom Blast.
Have a great day!
(as told by Julie Paskar)
Magic Moment Alert!!! Our fabulous Lincolnwood FCA who always goes above and beyond, truly made a magic moment for a family recently. Their car was in the shop for repairs and they had planned on taking a taxi home from the clinic. Ashley was surprised to see the family back in the clinic 40 minutes later when they came in for a bathroom and water break. The mother explained that they had been waiting for a taxi and it never arrived. Immediately, Ashley insisted upon calling the family an Uber from her own account. She walked them down to the waiting driver and followed up later to make sure the family got home safely. I overheard this mother telling Ashley that she will never know how much that kind and thoughtful action had impacted her. Thanks Ashley for always jumping in to save the day!
(as told by Eve Partouche)
Just another Magic Moment to mention. While on the phone with a family, I made eye contact with one of our EV clients (just to make sure she knew that I knew she was there). She then proceeded to hand me the cutest little treasure. It may be small but it definitely speaks lots about her character. She has been seeing Carrie for SW for a while now and has truly come a long way. From shy and untalkative to chatty and bursting with personality. How I love watching her blossom!
(as told by Julie Paskar)
Magic Moment alert!! Jamie organized a little birthday celebration for one of her kiddos yesterday. She coordinated with the child’s mother to bring in special birthday brownies, and Amanda brought in a special birthday balloon. Ashley made a card, and together they made they made this magic moment for this child and his mother. Thanks for always going above and beyond for your kiddos!!
(as told by Abigail Hansell)
Magic Moment! A thoughtful therapist and kind FCA remembered a client’s mother’s birthday and surprised her with a beautiful bouquet of flowers!
Valentine’s Day Party
(as told by Carole Dunning)
A Cat-filled Birthday
(as told by Jessica Jamicich)
Lee Ann Ferguson has a client who just loves cats. For his birthday, she wanted to get him a special cat-realted gift. After stopping by Building Blocks (and meeting Deborah’s sister!) she purcahsed the most thoughtful gift from him – a cat popper, a cat clip for his backpack, and two cat books. She said the look on his face was priceless. What a thoughtful and amazing gesture to help celebrate his birthday!”
(as told by Amanda Nichols)
“Magic Moment Alert! Ashley surprised a mom with a birthday gift of a beauty product Ashley personally uses that mom commented on. She came in the next day flaunting how happy she was with it, and showing off her shiny locks! Way to anticipate and surprise!”
(as told by Dana Pais)
I’d like to recognize Kim Lawless and Heidi Strauss who created a magic moment for one of Kim’s clients. Kim’s client came to NSPT from another pediatric clinic. The client had an unfinished therapeutic book at the other clinic that she could not go and get. Kim and Heidi planned a wonderful magic moment! Heidi went to pick up the book from the other clinic, Kim completed the unfinished book and then surprised the client with the finished book! Both the client and the mom were very thankful for the surprise. Now, Kim and her client use the book during every session!”
Don’t Get in the Way of Your Growth
One of the biggest obstacles on the leadership growth pathway, is having a habit of defining oneself. People will often excuse their behaviors and make the claim “That’s just the way I am!” What could be more stifling? Stop clinging to bad behaviors, ones that you already know are holding you back. Stop believing that they are essential to who you are. For instance, if you choose to cling to the belief that you are not a good public speaker, and therefore decline any opportunity to give a presentation, then how will you ever grow in that important area?
Lindsey Moyer held a similar belief, and she went on to give five presentations within a few short months. She is an example of Non-Stop Growth (another Blossom Hero) because she refused to allow her belief to get in the way. Think about how beliefs and behaviors can be impeding your success, and even those around you if you are already in a leadership role. Stop thinking of these behaviors as character traits, but rather as possibilities of improvement. As you begin to realize the success that comes as a result of the changes you make, future changes become easier. In fact, you may even acquire the belief that change is now easy for you. That you are a dynamic human being who is constantly growing, pushing past previously held limitations, and reaching toward your full potential.
I once held the belief that I was only an obstetrician & gynecologist in my professional life. Leadership was not my cup of tea. I forced myself to change that belief, and decided that I could learn how to lead and grow NSPT. Further down the road, I once again needed to change my belief from “only I could lead this company” to “Maria can now lead this company and take over my role as CEO.” If I did not change my behavior of wanting to retain control on everything, then our company and all our leaders of today would have been suppressed. Today, I have learned to trust not only Maria, but so many leaders in this company who prove to me every day that I am not the smartest guy on the planet! It’s fun to re-invent yourself…and the change brings interesting opportunities.
Organize CEU Course
Amanda Cunningham has final preparations underway for planning this course. Registration has begun. Please help by sharing the link with friends and schools: www.AutismConferenceChicago.com. Be sure to review a special e-mail from Tim Mucha with a promo code for staff to attend. CEUs are available for all NSPT providers.
Update SEO for Website
Tim is managing this project, with many therapists helping to offer content updates to our website so that it’s more “searchable” and will result in more search engine results. Content has been provided by Megan Pearson, Meghan Grant, Rebecca Kieffer, Annie Goldberg, Dana Pais, Brett Siegel and Deanna Ligas. This project should be completed by the end of the month. Thank you to all who participated!
Social Work Video with Brett
This project has finished ahead of schedule, look for the video soon! Thanks to Julie Hrdlicka for organizing and Brett Siegel for starring.
Megan Summer is working on developing a dashboard for appointment cancellations. This will be used to help identify trends with our families and cancellations.
Convert FOR Tracking to Salesforce
Megan Summer is working with Victoria Bierman on this large process improvement which will allow us to better track FORs received, the last time a client submitted a FOR, etc.
Integrate Net Promoter Score (NPS) to Salesforce
Another great Salesforce initiative to help us track our metrics better! Megan Summer and Robyn are working on a system to e-mail current clients periodically to ask for feedback and our Net Promoter Score (How likely are you to refer NSPT to a friend?)
Robyn Ackerman and Tim Mucha are working on our next infographic on W-Sitting. Infographics are always a huge success, looking forward to adding another success. Expected completion is April.
ABA Employment Page
Robyn is working with Annie, Julie Hrdlicka and Summar Jonas to develop a special ABA webpage used for employment opportunities. The hope is to have a more specific webpage for this rapidly growing department and attract potential hires.
Julie is working on updating our branded Neuropsych materials to include our fabulous team with Dr. Greg Stasi, Dr. Nina Goudis and Dr. Cindy Kane. Tim has also helped out to update our website to reflect our growing staff.
Dr. Nina and Megan Pearson are making great progress in fine-tuning their materials for these families. The concept behind this project is to provide parent training on behavior modification to families with children between the ages of 2-8 who need help with potty training, sibling rivalry, and other behavioral issues. The major emphasis will be on parent training and coaching to help their children.
Julie and Robyn want to help set up our team for a successful year of presentations. They are improving our processes, developing training, and providing lots of helpful tools to our staff to ensure our presentations are top notch!
ABA Expansion into Wisconsin, Michigan and Indiana
Stefanie McCully and Maria Hammer are working hard on getting our insurance contracts squared away for neighboring states. United Behavioral Health has given us the green light to provide ABA in the homes of these states. We are working on finding staff now, and continuing with various licensing and business applications in these states.
The following projects have recently been completed. Congrats to the project teams! Thank you for your commitment to continuous improvements.
Google 360 Tours: Tim Mucha
Converting PTO from Time-Off-Manager to Paylocity: Steve Chang & Marissa Edwards
Behavior Webinar: Robyn Ackerman, Julie Hrdlicka, Tim Mucha, Carolyn Houze & Shannon Taurozzi
Company Wide Blog Training and Collection: Tim Mucha
Paylocity Implementation: Olga Skuratovich, Steve Chang, Maria Hammer & David Michael
Redesign External Newsletter: Julie Hrdlicka, Robyn Ackerman & Tim Mucha
FCA Video Edit: Julie Hrdlicka & David Michael
Simplify RYG Report: Victoria Bierman & Megan Summer
Parenting Tip Post of the Week: Robyn Ackerman, Tim Mucha & Julie Hrdlicka
Get to Know NSPT Staff Member:
Kate and Amanda performed an awesome wedding DubSmash in the atrium of the Des Plaines building. Way to go ladies! Congratulations Kate!
Look Who’s New:
Eunice Yu | Behavior Therapist - Lake Bluff
Eunice Yu has been hired as a BT for Lake Bluff, and the surrounding areas. Her official start date is 2/8/16. Eunice graduated from the University of Illinois with a B.A. in Psychology and from Johns Hopkins with an MA in Science and Educational Studies (elementary/ special ed). She has completed extensive work in volunteer and community services. Following her graduation, she pursued her passion for child ddvocacy and education through Teach for America in Baltimore, MD. There, she taught The PRIDE Program, in which students diagnosed with emotional disabilities and oppositional defiance are supported through direct student care, in smaller classrooms, focusing on areas of behavior modification, improvement of social skills, coping skills, as well as academic support through classroom activities designed around therapeutic rapport and crisis intervention techniques. Eunice returned to the Chicagoland area to further her career towards a PsyD with a concentration in child and adolescent psychology.
Caroline Skvarla | Behavior Therapist - Des Plaines
Caroline Skvarla has been hired as a BT for the Des Plaines clinic. Her official start date was 2/18/16. Caroline received her BA in Psychology from Saint Mary’s College in Notre Dame, IN.
While in school, she completed an internship with Children’s Therapy Center in South Bend where she worked with a team of Occupational, Physical, and Speech therapists. Last summer she took on the role of site director for The Northern Illinois Special Recreation Association. She focused on giving the kids an amazing summer and providing parents a wonderful, safe place to bring their children. Caroline has spent the last several months working as a Rehabilitation Aide for Athletico. She is eager to return to her passion of helping children. We are delighted to welcome her to NSPT!
Selina Jackson | Director of Talent Acquisition - Des Plaines
Selina Jackson has been hired as a full time recruiter, aka, Director of Talent Acquisition, for NSPT! Her official start date was 2/1/16. Selina has over 15 years of healthcare and corporate experience in high volume recruiting and talent acquisition management. She has worked in a variety of settings and is passionate about finding the very best talent. She loves pediatric therapy and has a daughter studying at Rush to become an OT. Selina is cheerful, solutions-driven, and determined. She also has a vibrant personality and smile that lights up the whole room. We are fortunate to have her on our team to help us reach new heights and achieve our goals in 2016!
Lauren Van Schoick | Bheavior Therapist - Bucktown
Lauren Van Schoick has been hired as a BT for the Bucktown clinic. Her official start date was 2/22/16. Lauren was referred to us by Lindsay Moyer. She is currently working toward her master’s in clinical psychology at Roosevelt University. Lauren has previous experience as a behavior therapist and is eager to join the team to continue helping children blossom. While completing her practicum, she works at Alexian Brothers Behavioral Health Hospital to provide individual and family therapy. She also co –facilitates therapy and support groups for children and adolescents. When speaking of the kiddos she works with, Lauren’s entire face lights up and she cannot help but smile.
Kayla Perry | Behavior Therapist - Glenview
Kayla Perry has been hired as a BT for the Glenview clinic and surrounding areas. Her official start date is 2/22/16. Kayla is currently working toward her MA in clinical psychology at Roosevelt University. Kayla is a cross fit coach and she has also been an Olympic weightlifting coach. She became interested in autism when she began working with children with special needs in her cross fit training classes. She noticed how the children responded and progressed with a routine and individualized plan. Kayla is passionate about health and nutrition and has a positive attitude and overall outlook. She likes to stay busy and can’t wait to get started as a behavior therapist.