Message From The CEO:
Hello Everyone and welcome to the Fourth Quarter!
Two weeks ago I attended an incredibly inspiring Conference called The Great Game of Business with Bill Sheridan and Summar Jonas. The conference featured amazing key note speakers such as Ari Weinzweig, from Zingerman’s, Verne Harnish, from Gazelle and Jack Stack himself, author of the Great Game of Business!
Jack Stack started a business revolution by introducing the world to Open Book Management, a new way of running a profitable business with employee engagement. NSPT took the plunge and implemented Open Book Management over a year and a half year ago after attending a Zingerman’s seminar.
As many of you may remember, we actually brought Ann Lofgren and Ron Mauer from Zingerman’s in Ann Arbor to an All Team Meeting to help us launch this huge companywide project!
Everyone told us that it takes about 2 years to implement Open Book Management in a company and that there would be lots of trial and error as we learned and implemented. Within weeks our scoreboards were up and we started running huddles. We were excited to sign up as line owners, facilitators and for other key roles. We created our first mini games! We fumbled a lot and made mistakes, yet we also had some great triumphs, and started learning financial literacy, a new vocabulary for all of us.
So I thought that this seminar would be a refresher course with some really cool break-out sessions. What I soon found out, was that yes, we had come such a long way, yet we had so much room for improvement. I learned what we got right…and where we missed the mark. I was so proud that NSPT had implemented such a ground breaking philosophy and had some really great successes. I also learned about areas where we could use improvement. Hearing Jack Stack, the father of OBM, speak was eye opening. As transparent as we were being with our company’s financial health status, I felt we could do even better job. We came back from the conference re-energized with great ideas on how we could improve our financial accuracy and focus on our “critical numbers”.
As a result, we have been combing through our financial reports to make them more efficient and accurate. And yes we did find areas that needed much more attention than others. We have some important adjustments to make to keep us on our course for our company goals and vision.
Over the next few days, weeks and months, we will be making many improvements on how we calculate, share and report our company’s numbers. We will be reaching out to the “Wisdom of the Crowds”, our team members, for ideas and input on how to better facilitate our huddles, create mini games, and ultimately reach our company goals.
Open Book Management allows all of us the opportunity to clearly see where we have been, where we are going, and what we need to do as a team to get there.
Oh, all the places we will go…
Empower Your Direct Reports
Successful leaders empower their people to make decisions, share information, and take risks. One of the main factors that caused Deborah to leave the private practice she was working for while she was a few months
pregnant, and start North Shore Pediatric Therapy over 16 years ago, was that she felt stifled by the leader of the small private practice that she was working for. Her evaluations and treatment plans were constantly scrutinized, and the directions given to her seemed harsh and negative. Once Deborah left, the three remaining staff members left as well for the same reason. Deborah vowed that she would create a place where kids would blossom and staff would blossom as well. Both objectives were equally important to her.
At NSPT, everyone is a leader in training. Thus, while in most companies, the subject of my submission to this newsletter would be content reserved for managers; at NSPT, it is relevant to everyone, since everyone is a leader, and we never know who’s going to be the next manager of a department, clinic, executive, etc…. Why should I wait to educate you until the day you assume your official management position? I would rather that everyone begin to accumulate education for successful leadership starting as early as possible. That way, by the time you assume your official role, you already have significant knowledge tucked away.
Back to empowerment. Here are three ways to get out of your people’s way and let them take ownership:
Give responsibility and autonomy. Our philosophy is that everyone is a manager of at least the role (also known as process) that they are assigned to. If a supervisor wants to improve a process, we believe that the ideas and implementation of the improvement should come directly from the front line Employee who performs the specific process, and not the supervisor. The front-line Employee should be the expert on the matter anyhow. Even better, we hope that the front line Employee initiates the improvement idea to begin with. Let those who demonstrate the capacity to handle responsibility take on new levels of accountability and have autonomy for managing their roles, tasks and projects.
Focus on growth. Create an environment where people have the opportunity to expand their skills and are rewarded for doing so. Everyone is encouraged to write a vision for their own roles, ideas, projects, etc. If the vision is accepted, and a project initiated, there is full autonomy to follow your dreams. It’s nice how Amanda prepares a certificate of achievement for every successful project completed and shares it on Yammer. Projects are not the only way to grow, and with our first core value being Non-Stop Growth, we want to hear how you want to grow.
Allow risks and mistakes. Unless absolutely necessary, don’t doubt the decisions of others. This undermines their confidence and encourages them to hold back when they have ideas. The best learning comes from making mistakes. I continue to make mistakes, some very costly, and so I am getting a very expensive education. Allow for mistakes that are within a reasonable budget, each according to the role of the person, and financial significance of their decisions. I often have to bite my tongue on things that I am so certain will fail, but I know that there is a lesson there to be learned for the developing leader. One of our Core Value Behaviors is Take Risks and Make Mistakes. If you are asked to give a webinar, or write a blog, or accept a difficult clinical case, and you refuse, then you will certainly not make any mistakes, and you will certainly lose an opportunity to learn and grow.
So give some thought to this, and let’s continue to Blossom!
An Elmo Birthday:
(as told by Dana Pais)
I’d like to recognize Colleen O’Donnell who created a magic moment for her client. Colleen has a 3 year old client who LOVES Elmo. This client came to therapy on his birthday so Colleen prepared an Elmo-themed birthday party for him. There were Elmo party hats, an Elmo coloring book and an Elmo birthday card. Her client was so excited to do the Elmo activities in therapy on his birthday; the client’s mom was very surprised and appreciative!
Our First Feedback Note from the Posters in the Lobby:
This happy parent sent this message straight to Maria:
“Hi. Just saw the poster in the lobby. So glad to see it today because I have been looking for the right way to share our story.
I wanted to share how special your therapists are to our family!
My son and daughter both receive services. My son Francisco both OT and SW and my daughter Amelia, OT. Meghan has turned my son around giving him strategies to work through his anxiety that leads to anger. He also received wonderful OT (over a year) which has also helped calmed his frustrations with challenging tasks. We have had a number of therapist in ot but they all were terrific.
My daughter Amelia loves her sessions, and they have helped her balance, handwriting. I can’t express how great Kim has been. We will transition to Amanda full time who has been awesome as well.
Last week, your staff went above and beyond. We had a graduation party for Francisco who is leaving Meghan. Meghan and I were able to come up with a positive spin on his “moving up” with another therapist. It was Amelia’s bday, so we also celebrated it with her OT Amanda. Lauren also participated in the moving up ceremony. This has been so helpful to Francisco because he has a difficult time with change.
Your staff (I won’t leave out Charlene who is simply amazing with scheduling and helps pass the time with my daughter) is exceptional.
Thank you so much for being such a big part of our families lives in truly making a difference!
Teletherapy– Completed! We are now setup to provide tele-therapy with a client, via Jonathan Levin, LCSW. Our first appointment was on 9/29/15!
Lake Bluff Clinic is OPEN! Thank you to everyone on the Lake Bluff opening team. As of Monday, September 28th, the doors to the Lake Bluff clinic are open and the therapists are ready for clients.
Athena– in progress, beginning stages. Looking into another practice management system for all billing, clinical notes, collections, scheduling, etc.
Last month my wife and I traveled to Salt Lake City, Utah. We were on a 3.5 mile hike in the wilderness, going up a mountain and at around the three mile mark, I saw two moose within 10 feet of the trail. We hiked a bit back down to decide what to do, hoping we spooked them and they ran off. I decide, I’m going back up to see… It’s like Jurassic Park! Trees are moving further up on the hill and you can’t see the animal! The female was eating from the branches, so I went up further and the male was still in his spot eating from the ground.
I walked back down and decided to give it a few more minutes, hoping the male would follow the female away from the trail. I slowly hiked back up (no Jurassic Park trees moving this time, good sign, right?) and crept over to where I originally saw them. I looked to my left and the male moose was looking me in the eye from 10 feet away! I backed away slowly and we made our way out of the wilderness. Unfortunately, we didn’t get to see the lake at the top, but not everyone can say they looked a wild moose in the eye!
This Month’s Birthdays:
- 10/01 Landis, Aubrey
- 10/02 Manson, Laura
- 10/06 Galin, Libby
- 10/06 Hammer, Maria
- 10/07 Moloney, Holly
- 10/12 Kommit, Rachel
- 10/12 Mucha, Tim
- 10/15 Anzelone, Morgan
- 10/16 Dunning, Carole
- 10/18 Cunningham, Katie
- 10/19 Schneider, Jaclyn
- 10/24 Devore, Katie
- 10/25 Patel, Dhara
- 10/26 Caraba, Laura
- 10/26 Shechter, Lori
- 10/29 Sundstrom, Zoe
- 10/31 Jonas, Summar
Our Latest Recorded Webinar: Executive Functioning Skills for School Success:
Brene Brown on Faking It, Perfectionism and Living Wholeheartedly :
Look Who’s New:
Lisa Rife-Holt | LCSW-Evanston
Lisa Rife-Holt has been hired as an hourly LCSW for the Evanston clinic. Her official start date is 10/5/15. Lisa graduated from the Jane Addams College of Social Work at UIC and has 13 years of experience providing individual and family therapy. She also has experience working in mental health clinics, therapeutic school settings and in Early Intervention to provide support in preschools and in the home. Lisa has a family of her own and is looking forward to working in an outpatient clinical setting. She enjoys collaboration and believes strongly in the multidisciplinary team. Lisa has great clinical skills and a calm, comforting, yet confident spirit. She loves working with children and believes in the importance of going above and beyond for clients. I think she may have found the perfect place to work! We are delighted to welcome her to NSPT!
Abigail Hansell | SLP-Evanston
Abigail Hansell has been hired as a full-time SLP for the Evanston clinic. Her official start date is 9/24/15. Abbie lives in Evanston and is a recent graduate of Northwestern University. She has a passion for foreign language and has studied conversational and literary French for 8 years. Bon appétit! (that’s the only French phrase I could think of) Abbie met with us previously before she became licensed, so we have had an opportunity to spend time with her over the course of a couple of months. She has interviewed with several teams and visited several clinics. Everyone who meets her says she would be a great fit at NSPT so I am thrilled that she will now have a home in Evanston. Abbie is thoughtful and warm. She has a bright personality and kind demeanor. We are delighted to welcome her to NSPT!
Tim Mucha | Marketing Coordinator-Des Plaines
Michael Lombardi | Behavior Therapist-Highland Park
Mike Lombardi has been hired as a part-time behavior therapist with a start date of 9/29/2015. He is currently a doctorate graduate student at Adler University. Mike worked as a naval flight officer for ten years. He saw the need for mental health services while in active duty and decided to go on to pursue his Doctorate of Clinical Psychology last year. Although he doesn’t have any experience in behavior therapy, he is eager to learn and make a difference in the lives of children. Mike is a very dedicated individual and is motivated to leverage ten years of military experience into a civilian workforce. He comes across as warm and nurturing with a motivation to see long-term results. Let’s welcome Mike to our NSPT family!!!!
Eric Roeser | Behavior Therapist-Des Plaines
Eric Roeser has been hired as a behavior therapist starting 9/23/2015. He obtained his BA in Psychology from California State University and worked as a behavior therapist in California. His passion for a making a difference in the lives of children and families was apparent from the first time we met him. Eric moved to the Chicagoland area to attend graduate school but already feels like Chicago is home. He has since grown very fond of deep dish pizza (the best pizza in the world) and the chilly winter weather. When not working or going to school, he enjoys being physically active outdoors, traveling, going to concerts, and attending sporting events. He is committed, enthusiastic, and has a positive attitude! We are so happy to have him join our NSPT family!!!!
Faith Champ | BCBA-Evanston and Surrounding Areas
Faith Champ has been hired as a full-time BCBA for the Evanston clinic, and surrounding areas. She will be joining us 30 hours per week and her official start date is 10/12/15. Faith graduated from the Chicago School of Professional Psychology and has been a BCBA since May of 2014. She has a lot of experience working with children and is excited to continue her growth at NSPT. During the last year she has provided support to many children and behavior therapists in the home and school settings. She is very familiar with our ABA model. Faith has a bright smile, warm personality and friendly demeanor. She will definitely fit in great at NSPT. I cannot wait for you to meet her and welcome her to NSPT.
Jonathan Levin | Social Worker-Tele-therapist
Jonathan Levin, LCSW, is an experienced Licensed Clinical Social Worker providing 1:1 support for middle school and high school teens, as well as college-aged young adults. He also can run group sessions, including with parents.
Jonathan’s experience includes working with teens and young adults with social difficulties, emotional challenges, nonverbal learning disabilities, ADHD, depression, anxiety, and autism spectrum disorders. Part of that work is helping parents get the help they need to best support their children at home and at school. Currently, we are providing Tele Therapy for mental health
Jonathan works with teens, young adults and parents to help empower them with how they can begin to control their lives by making changes, however big or small. It starts with learning about self, and using supports and strengths.
Kalan Andersen | Behavior Therapist
Kalan Andersen has been hired as an hourly behavior therapist. Her official start date is 10/1/15. Kalan graduated from Brigham Young in April with a BS in Communication Disorders. She is interested in returning to school to obtain her BCBA. Kalan is very eager to get started. She has been searching for positions as a behavior therapist and found us online. She was impressed by the website and happened to mention NSPT to a friend who told her that her own child receives services from us!! She said her friend had very positive things to say which increased Kalan’s desire to join our team. She has experience providing great customer service and has also worked as a nanny for a child with autism. We are delighted to welcome her to NSPT!
Cathy Curran | Physical Therapist-Glenview
Cathy Curran has been hired as an hourly PT for the Glenview clinic. Her official start date is 10/19/15. Cathy is a recent graduate from Northwestern University. After graduating in May, she and her husband welcomed the arrival of their baby girl. Cathy is now ready to begin a part time opportunity in outpatient pediatrics, while still spending some time at home. Cathy and I spoke several months ago. I knew from our first conversation that she was truly passionate about children and about NSPT. She had researched our company extensively and often referenced parts of the website during our initial conversation and again in subsequent interviews. Cathy completed one rotation in a multi-disciplinary outpatient pediatric setting, and seems very knowledgeable and comfortable with our clinic. Cathy seems enthusiastic and hard-working, and loves being creative with individualized treatment plans that cater to the family and child. She has experience in hippo therapy and aquatic therapy. We are delighted to welcome her to NSPT!
Anh Thu Nguyen | Behavior Therapist-Lincolnwood
Ahn Thu Nguyen has been hired as a behavior therapist. Her official start date is 9/11/15. Ahn received her BA in Applied Psychology from U of I Chicago. During this time, she had the opportunity to intern in pediatric neuropsychology and administered portions of tests to clients. This experience piqued her interest in autism. After graduation, Ahn worked as an administration representative for Town and Country Pediatrics where she first learned of NSPT… from all of the pediatricians who refer to us! She is excited to resume her passion working directly with children. Ahn has also spent a lot of time volunteering with various organizations to assist occupational therapists who work with children with special needs and autism. She isn’t quite sure if she wants to be an OT or if she might be persuaded to become a BCBA. Regardless of her choice, I am positive that she made the right decision to work at NSPT where she will be supported to achieve her dreams – whatever career path she chooses. J We are delighted to welcome her to NSPT!
Rachel Ostrov | LCSW-Lincolnwood
It was an exciting weekend in recruitment! Rachel Ostrov has been hired as a fulltime SW for the Lincolnwood clinic. Her official start date is 9/8/15. Rachel completed her undergraduate degree at Northwestern and her master’s at University of Chicago. She has varied experiences and most recently worked at NSUHS conducting psychosocial assessments on patients aged 12-24. She has supervised 2nd year social work graduate interns in year-long practicums, and worked for 2 years at Youth Services of Glenview where she provided individual therapy to children ages 6-18. Rachel was very confident and poised and asked great questions during her interview indicating she had researched NSPT thoroughly. During her in-person interview, Rachel had the opportunity to meet with Julie, Ali and Mike. She was interested in learning all about our company culture, so it worked out great that she could meet with so many colleagues during her visit. J Rachel is excited for the opportunity to work with younger children and is going to make a fantastic addition to the team. She will be working a Sunday – Thursday schedule.
Ashlen Meyer | Occupational Therapist-Lake Bluff
Ashlen Meyer has been hired as a full-time OT for the Lake Bluff clinic. Her tentative start date is 9/8/15 – depending on licensure. Ashlen is a new graduate from Saint Louis University. She first learned of NSPT through Deborah on LinkedIn who arranged to have her come to the Bucktown clinic for a tour. Ashlen was given a tour by Brett and she said she fell in love with NSPT (not Brett) right away. Upon graduation, she looked for openings immediately and was very excited to learn of our new clinic in Lake Bluff. Ashlen lives in Mundelein and can’t wait to start! She is upbeat, kind, intelligent and is going to make a fantastic addition to the Lake Bluff clinic! She will be working a Tuesday – Saturday schedule. We are delighted to welcome her to NSPT!
Kellie Danaher | Behavior Therapist-Bucktown
Kellie Danaher has been hired as a new behavior therapist. She will onboard Wednesday , September 2, and begin training the following week. Kellie attended Western Illinois and received her BS in Communication Sciences and Disorders in May. She is very passionate about children and has a high interest in learning more about autism. Kellie has a bright, bubbly personality and loves to stay busy. She is beyond excited to join NSPT. Kellie lives in Oak Forest, IL. If you are not sure where that is, neither was I. We are delighted to welcome her to NSPT!
Paoula Dyanova | Behavior Therapist-Lincolnwood
Paoula Dyanova (pronounced Paula) has been hired as a new behavior therapist. She will onboard Friday, September 4th and begin training the following week. Paoula attended U of I for undergrad and is currently enrolled at Adler University working towards her PsyD in clinical psychology. Paoula a has several years of experience in ABA. She has worked as a behavior therapist with Autism Home Support and ABA Midwest Education. She is going to be a great addition to our growing team! We are delighted to welcome her to NSPT!
Stephanie Sorrentino | SLP-Glenview
I have more good news to share! Stephanie Sorrentino has been hired as a fulltime SLP for the Glenview clinic. Her official start date is 9/1/15. Stephanie graduated from Eastern Illinois University and completed her clinical fellowship year in a middle school setting. In addition to working at the school, she also stayed on part time at Lake Forest Hospital , after completing a graduate internship, to provide inpatient and outpatient services to pediatric and adult populations. Stephanie said she has been hearing about NSPT for a long time and is excited to join the GV team! She will be working Sunday – Thursday. We are delighted to welcome her to NSPT.
Vanessa Wells | Post-Doctoral Fellow-Des Plaines
Lisa Block | ABA-Arie Crown
Lisa Block has been hired as a behavior therapist who will work at Aria Crown in the afternoons to provide ABA support to a student. Her start date is 9/1/15. Lisa has a master’s degree in counseling from National Louis and has a lot of experience working with students and families. Lisa is excited to gain more experience in ABA. She lives in Gurnee and may be able to join us in the Lake Bluff clinic, as well, to gain experience in the clinic setting. Lisa and Deborah were neighbors growing up! We are delighted to welcome her to NSPT!
Kristina Kim | Behavior Therapist-Des Plaines
Kristina Kim has been hired as a behavior therapist. Her home clinic is DP, but she will be traveling to various locations. Kristina recently graduated from the University of Wisconsin with a BA in Rehabilitation Psychology. Her official start date is 9/1/15. Kristina has worked as an educational assistant in an integrated early childhood program and also has experience as an ABA line therapist providing one on one support to a child in the home setting. She recently moved back to IL and is looking forward to continue her career working with children. We are delighted to welcome her to NSPT!
The Blog Team Wants YOU!
There are still a few openings for the 2015-2016 blog team! If you are a PT, SLP, Social Worker or ABA looking to build a library of resources (written by you), earn some extra money (a lot if you hit the blog bonuses) and develop an online presence as an expert in your field, the blog team is for you.
Here is the run down one more time:
What does being on the blog team entail?
- Write two fantastic, optimized blogs per month
- Promote your blogs on your social media channels and with your colleagues and families at NSPT
- Work with the blog team manager to generate blog topic ideas for editorial calendar
- Participate in 2-3 blog team trainings and meeting s per year with the marketing team
Benefits of being on the blog team:
- Earn a monthly stipend of $30 for blogs
- Opportunity to earn up to $100 in bonus pay for blogs that get many views
- Learn best blogging practices
- Build an online portfolio of your work and establish yourself as a thought leader in your field
- Here is an example of Jaclyn Schneider’s portfolio: www.nspt4kids.com/author/jaclyn-goldman/ She has been a blog team member for two years
To apply, please email me (Libby Galin) with answers to the following questions:
- Why are you interested in being on the blog team?
- Do you feel you can balance writing content monthly with your clinical and personal responsibilities?
- What do you think you can contribute to the blog team?
- What is your background as a writer?
Events and Happenings:
- Greg Stasi, Cynthia Kane and Monal Patel presented our most recent Live Webinar | Executive Functioning Skills for School Success on September 15th. We had nearly 200 attendees. The video recording is above.
- Lake Bluff is open for business!
- Note our new Blossom Blast URL: BlossomBlast.news. Visit here for all of our Blossom Blasts!
Congratulations to the following teams for completing their mentorship programs:
- Heather DeJanovich and her mentor, Brett Siegel