Message From The CEO:
- Des Plaines Clinic is now open and ready for kiddos!
- We are excited to have a new offering at NSPT… School Advocacy by Shari Meserve.
- Our Assistant Branch Directors and Branch Directors have completed their Financial Literacy Education with Vadim Muchnik and have done a wonderful job conducting their Financial Review Meetings.
- Easy Rhythm Metrics have been re-vamped and reinforced to help us measure all of our amazing efforts at NSPT
- Summar Jonas, Amanda Cunningham and Steve Chang are in Ann Arbor Michigan at a Zingerman’s Conference, titled Working with Zing. I’m looking forward to hearing about what they have learned regarding the Employee Life Cycle and more!
- The Customer Service Revolution is in full swing! We are ramping up our Marketing Efforts, FOR’s, Magic Moments and Hardwiring 3-2-1 Connections! There is more information to come on how we can differentiate NSPT with our extraordinary customer service.
- Our therapists did an amazing job personally visiting physicians this past week!
- Several of our managers attended an exciting professional development course given by Daphne Scott in our Lincolnwood Clinic. She will be back in June to conduct another great seminar.
- Our mental health team is now in network with United Behavior Health! We have just a few more therapists to be credentialed and added to their list of providers.
- Early Intervention applications are being processed with the anticipation of us being EI certified very soon and reaching more families!
An April Fool’s Day Surprise:
(As told by our own Eve Partouche)
I got to know the Kilroy family while training at the Glenview clinic. Every week, two of the three children received services and the third child would just hang out with me. We would color, play games and basically just enjoy each other’s company. Once the Evanston and Lincolnwood clinics opened up, we both went our separate ways: they went to Lincolnwood, and I went to Evanston. On our last visit together, the children presented me with an adorable sign that said, “Remember I Love You.” I couldn’t help but get all emotional.
I told Mom that I would do a clinic swap one day to be able to spend time with them once again. I went into the schedule to see when they came for services. It just so happened that the Wednesday they normally come in on was April Fool’s Day. What better day to surprise this family? I wanted to surprise them with being there along with some goodies that they could remember me by. This family has truly helped make my experience at NSPT. The gifts that I brought them cannot even compare to the ultimate gift they have given me: the gift of a pure Magic Moment!
A New Client Who Came to NSPT in a Special Way:
(As told by our own Carole Dunning)
The new intake phone line here at NSPT is really off to a great start. I really enjoy being available to families when they first call in and I appreciate the FCA’s helping the families that call in when I am on with an intake already. We all make a great team. I thought I would share an intake story that actually started with a text on my cell phone. I hope you find it as inspirational as I did.
I have a PT friend, many of you know of her, she is the one who last year at 33 was diagnosed with breast cancer, I have known her for over 10 years and she is someone who I say to people often “My life is better because she is in it.” Well, she fought breast cancer like a BOSS! She ran HALF of the Chicago Marathon while in chemo (she would have ran the rest but knew she should stop since she had a chemo session 3 days later). She even raised OVER $11,000 for TEAM LURIES for the brain tumor department in memory of a young man who I also knew, who lost his battle to cancer last April. Her story was so inspirational she was on NBC 5 and THE U. She is an AMAZING woman, marathon runner and wonderful Pediatric Physical Therapist. She still has a few surgeries in her future, but her future looks GOOD! So long story short she works for LURIES and has a 2 ½ year old little girl on her schedule who has a brain tumor, the kind that will never really go away. The family (with traffic) has been traveling close to an hour to see her, and mom was just a little overwhelmed with the commute. It turns out one of our clinics is practically in her back yard. My friend texted me and said, “I don’t want to lose her off my caseload, but I hate to make them travel. I am referring her to you. Please give the family lots of TLC.”
I wrapped my arms around the situation and told my friend to have the mom call us and press 1. I also said if she got anyone OTHER than me to tell that person to ask for me by name and tell them I was expecting her call…Well, our phone system worked GREAT! She got me on the first call, and I was able to talk with her and listen to her concerns. As I talked with this mom and sympathized about having a chronically ill child, I knew which therapists at the location closest to her would be a perfect fit not only for this little sweet girl, but also for the family. This little girl is now going to be coming to us for BOTH PT and OT services. Mom was so happy we were able to make this work for them. I hadn’t even been off the phone with the mom for 15 minutes when my friend texted me…the mom had reached out to her to tell her we had spoken. My friend’s text read, “she loved you… and … she feels well taken care of! Thank You from the bottom of my heart.” I don’t think I have to tell you how great my heart felt for the rest of the day!
Early Intervention: Mailed 15 provider applications!!! More will be mailed once final documents are received.
Contracting with UHC/UBH for Social Work and Neuropsych: 7 out of 12 providers have been confirmed as being in-network. Although each provider will have a different effective date, we are now able to start seeing patients for SW and NP on an in-network basis if they have United Health Care insurance. Official marketing efforts will begin once all providers have been confirmed as in-network. As a reminder, the ABA contract will be effective 5/11/15.
Contracting with other carriers: Investigation into Aetna, Tricare, Humana, and Cigna has begun. This is just in the beginning phases.
Kids on Wheels: This is a bike-riding camp that has been designed. Log into ManageHub for more details, or to see how you can help.
Open Book Management Improvements: Four team members recently attended Zingerman’s Fun, Flavorful, Finance course and took the 1 year anniversary comments with and consulted with Zingerman’s on how we can resolve some of the questions and comments received. Log into ManageHub for more details on the improvements to come.
We had a chance to chat with Pinky Gandhi this month, our wonderful Billing and Insurance Specialist in Des Plaines. She answered a few questions for us, as shared by Libby Galin:
LG: How did you spend last weekend?
PG: Normally, we are busy with weekend activities with my daughters extracurricular activities. However, last weekend was fully committed to spring cleaning, decluttering and purging household times and clothes.
LG: How do you power up for the day? Coffee, tea or something else?
PG: I normally begin each day with a very large cup coffee and reading the digital copy of The Chicago Tribune on my iPad, while making lunches for my family.
LG: What is the best trip you’ve ever taken?
PG: The best trip I’ve ever taken was my Honeymoon. We went to South India, to the picturesque and beautiful state of Kerala. It was truly magical, relaxing and one the best moments of my life.
LG: What do you like best about working at NSPT?
PG: I love working at NSPT because I truly love helping and changing a child’s life forever with our dedicated staff and therapists. The smile on a child face is more than anything that I can put into words.
LG: Fun fact about you:
PG: Fun fact about me- I hold licenses in real estate, software programming, as a loan officer and MIBC.
This Month’s Birthdays:
- Dana Pais, May 2
- Farryl Kaplan, May 6
- Ashley Upton, May 7
- Marisa Persky, May 9
- Lauren Weichman, May 9
- Aviva Lopin, May 10
- Lindsey Moyer, May 13
- Shari Meserve, May 14
- Jaclyn Harris, May 16
- Julie Hrdlicka, May 18
- Sarah Friedman, May 23
- Kate Lukasik, May 23
- Amanda Burkert, May 29
- Anna Schneider, May 29
NSPT History Tidbit:
Marissa was our first Branch Director. Prior to Marissa, there were no managers. There were three clinics functioning, and with no managers. This made it a challenge to develop the company culture. Marissa was a therapist in the Bucktown clinic. At the time, there was a lot of negativity and turnover. Despite being surrounded by negativity, Marissa was always positive and had a great attitude. Since attitude determines altitude, Marissa was destined to climb to the top. She paved the way for other great Branch Directors to follow in her footsteps.
Uptown Funk at School:
(We need a NSPT version.)
Jim Carrey’s Inspirational Message:
(This is worth a watch.)
Look Who’s New:
- Jessica Thompson-Behavior Therapist
- Tena West-Behavior Therapist
- LeeAnn Ferguson-Occupational Therapist
- Erika Melman-Behavior Therapist
- Lindsey Valentino-Speech Language Pathologist
- Tracie Belsanti-Behavior Therapist
- Brittney Glende-Behavior Therapist
- Chloe Suchy-Behavior Therapist
- Heather DeJanovich-Social Worker
- Victoria Bierman-Medical Records Clerk
Movin’ on up:
Congratulations to the following people on their new roles!
- Rachel Kommit – Lead Behavior Therapist
- Jackie Ansboro – Lead Behavior Therapist
- Shannon Taurozzi – ABA Training Coordinator (this may have been announced last month, I don’t remember)
Latest Training Resources:
Handle With Care: Verbal De-Escalation Techniques
Events and Happenings:
- Welcome to the world, Grayson Cole! We are so happy for new mama Stefanie McCully!
- We are now in full swing with our partnership with ACEing Autism. See the flyer below for details and let Abby Rohlfing or Julie Hrdlicka know if you are interested in volunteering with them or learning more.
- NSPT will be participating in the Walk for Autism on May 16th.
- Congratulations to Carrie Parks and her mentor, Rebecca Kieffer for completing the Mentorship Program.
Top Performing Blogs:
Squeeze! Your’e Under Arrest: The Potential Pitfalls of Squeezable Food Pouches by Jaclyn Schneider
Understanding Sensory Processing Disorder: The Proprioceptive System by Shannon Phelan
Why is /r/ So Hard to Pronounce? by Jaclyn Schneider
Help Your Child Learn to Listen by Katie Devore
Understanding Sensory Processing Disorder: The Vestibular System by Shannon Phelan